Verified transit damage is covered.
Eligible claims can receive a one-time replacement once reviewed and approved.
Damage protectionEvery order is protected against damage in transit.
Returns & Refunds
Every order includes damage protection. If a product arrives damaged in transit, we review documented claims for a one-time replacement.
Damage protection policy
If your product arrives damaged, AMINOLOGIC will send a one-time replacement once the claim is verified. Claims require photo evidence and are reviewed for eligibility. One replacement is available per customer per order. Replacement requests may be declined if documentation is incomplete, the issue cannot be verified, or unusual claim activity is identified. AMINOLOGIC reserves the right to deny replacement requests at its sole discretion.
Photo documentation helps us review quickly.
Damage claims without photo evidence, proof of purchase, or a verifiable shipment issue may be denied.
How returns work
Start with documentation, then contact support for review.
Document
Document the damage
Take clear photos of the damaged product and packaging as soon as it arrives. Photo evidence is required for all damage claims.
Submit
Contact support
Email support@aminologic.com within 7 days of delivery with your order number and photos of the issue. Our support team will review the claim.
Resolve
Receive a replacement
Once the claim is verified, we will ship a one-time replacement at no cost. All claims remain subject to review.
Eligibility
Returns and replacements are reviewed based on documented product condition, shipment issue, and order history.
Eligible
- Claims submitted within 7 days of delivery
- Products damaged during shipping with photo evidence
- Defective products that do not meet documented quality standards
- Incorrect items received
Not eligible
- Reconstituted products
- Damage claims submitted without photo evidence
- Products improperly stored after delivery
- Products without proof of purchase
Replacement timeline
Replacement timing depends on photo evidence, claim review, and approval.
Claim submitted
Damage claim submitted with photos
Immediately
Review
Claim reviewed and verified
1-2 business days
Replacement
Replacement ships after approval
Within 24 hours
Important disclaimer
- All products are sold strictly for research purposes. AMINOLOGIC is not responsible for misuse, improper storage, improper handling, or reconstitution of products.
- Damage, incorrect item, or verified issue requests should be submitted within 7 days of delivery.
- Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage or verified issue.
- Excessive or suspicious claims may result in account review and denial of future replacement requests.
- By placing an order, you acknowledge and agree to this Returns & Damage Protection policy.
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